The use of WhatsApp for official communication in the University of Port Harcourt: balancing digital efficiency with professionalism, governance and institutional accountability

Abstract

Digital communication has transformed the operational landscape of universities worldwide.1,2 The rapid expansion of mobile technology, increasing internet penetration, and widespread smartphone ownership have made instant messaging applications indispensable tools for academic and administrative communication.3,4 Among these applications, WhatsApp has emerged as the most widely adopted platform because of its accessibility, affordability, ease of use, and ability to support real-time communication.5–8

Within the University of Port Harcourt, WhatsApp has become deeply integrated into institutional life. Faculty Boards, Departments, Colleges, Senate Committees, Examination Committees, postgraduate supervision teams, research groups, professional associations, and student bodies routinely employ WhatsApp to disseminate information, coordinate activities, circulate documents, and facilitate decision-making. What initially served as an informal communication platform has gradually evolved into an important operational tool.

This transformation reflects a broader global trend towards digital workplaces.1,2-15 Nevertheless, as universities increasingly rely on consumer messaging applications for official communication, important questions arise regarding professionalism, confidentiality, legal accountability, institutional record keeping, governance, employee welfare, and digital ethics.4,9,10,14,16 These issues deserve careful consideration if institutions are to maximize the benefits of digital communication without compromising established administrative standards.